Sales Policies

SHIPPING AND HANDLING

Shipping and handling charges provide for the processing, packing, and delivery of the products you purchase.

Additional shipping and handling charges may be applied for larger, heavier, or especially fragile items. This additional charge will not be reflected in you final checkout total. In the event that an additional shipping charge is necessary, a sales associate will contact you prior to processing your transaction.

Please note that Design Shop items will be shipped separately from Book Store items. Multiple-box shipments sent to the same destination address may arrive at different times.

Domestic Shipping and Handling
Most items are shipped from the Neue Galerie by FedEx.  Please allow 5-12 business days for delivery. In the event of a delay, we will notify you either by telephone or e-mail.  Items ordered together may not arrive in the same box.

International Shipping and Handling

Neue Galerie merchandise can be shipped to most international destinations. Items will be shipped at standard international rates, using Federal Express for Design Shop orders and United States Postal Service for Book Store orders.  Any duty or customs imposed on international shipments are the sole responsibility of the recipient.

If you would like to receive an international shipping quote prior to placing your order, please contact the Book Store or Design Shop during regular business hours:

Book Store
(212) 994-9492
[email protected]

Design Shop
(212) 994-9496
[email protected]

RUSH DELIVERY

Expedited shipping service is available for most items.  Messenger service is available for deliveries within Manhattan only. 

For more information about expedited shipping options and availability, please contact the Book Store or Design Shop during regular business hours: 

Book Store
(212) 994-9492
[email protected]

Design Shop
(212) 994-9496
[email protected]

RETURNS
You may return your merchandise within 30 days for an exchange, refund, or store credit.  Items must be in salable condition, and accompanied by the original receipt or gift receipt.  Jewelry, rare books, and special orders are final sale items, and cannot be returned.

BACK ORDERS 
If a product is not immediately available, we may need to postpone shipping until it is back in stock.  In the event of a delay, we will notify you immediately by telephone or e-mail.

SPECIAL ORDERS
Please allow 4-12 weeks for delivery.  In the event of a delay, we will notify you immediately by telephone or e-mail.

GIFT MESSAGES AND GIFT WRAPPING
Any item from the Neue Galerie Design Shop may be gift wrapped.  Please enter your personal gift message in the designated section of the online order form, and we will hand write it on a Neue Galerie card.

SALES TAX
Shipments to New York addresses will include an 8.875% sales tax, computed after adding shipping and handling and any express delivery charges.

MEMBERS’ DISCOUNT
Members of the Neue Galerie receive a 10-20% discount on all items in the Book Store and most items in the Design Shop.  If you are not yet a member of the Neue Galerie, please join today to receive all the benefits of Membership.  You will be immediately eligible for the discount on your current order. 

Please note that your member’s discount will be calculated and deducted from your order by our staff upon receipt of your online order.  The online order form will not automatically deduct your discount.  You will be contacted by a Neue Galerie shop representative once your order is ready to be shipped stating your updated sales total.

PRIVACY POLICY
The Neue Galerie New York is strongly committed to protecting the privacy of its members, donors, and friends.  Information you provide is only for our internal use.  For further information, please read the Neue Galerie's formal privacy policy.